Contact
One message, already written.
Hours
Monday through Sunday, 9 to 12 midday and 2 to 6 pm Cusco time. Anything outside those hours, our WhatsApp is on.
English, Spanish, and Portuguese. The WhatsApp line is answered by our assistant — ask it anything about the tours, or ask it to schedule a video call with the Cusco team. Once you confirm, payment is via WeTravel.com and we send the link in the same conversation. After you book, one dedicated assistant is yours until you fly home.
Or write to hola@incamonkey.com — the inbox is monitored during the same Cusco hours.
Cusco, Peru — 3399 m
When you'll hear back
Same day, Cusco time. Or sooner.
- WhatsApp messages: replied within 4 hours during Cusco daytime (06:00 – 22:00 UTC−5).
- Form submissions below: replied same business day.
- Urgent, day-of-tour: WhatsApp is the channel, and the channel is on.
The form, for people who won't use WhatsApp
It does the same thing.
What we do with your message
The data, in a table.
Field
Purpose
Retention
Name
So we can address you in a reply.
Until you ask us to delete it.
So we can reply by email.
Until you ask us to delete it.
Message body
So we can answer the question.
Until you ask us to delete it.
Tour slug (if any)
So we can match the question to the right tour.
Same as the message.
Timestamp
Audit trail only.
12 months.
