FAQ
Answers, open by default.
No accordions. No click-to-reveal. The cancellation terms are stated up front.
Jump to: altitude · on the day · payment · cutoffs · contact
How high is high?
The answer is the rail itself, not a paragraph.
The altitude profiles will draw here once the operator sheets arrive. The Cusco baseline — at 3399 m, dashed in verdigris — is the reference every tour is measured against. The highest single peak on this site is the Rainbow Mountain summit, in the band of the red iron-oxide stripe.
On the day
What to bring, what we send.
You bring
- · A real warm layer. The pre-dawn pickup at 3,400 m is not a suggestion.
- · Walking shoes with a sole. Trainers are not enough on the rocky stretches.
- · Sun protection. The UV at altitude is honest.
- · A bottle of water. We will refill it.
- · Whatever your doctor told you to bring. We will not argue with altitude medication.
We send, the day before
- · Pickup time, to the minute.
- · Pickup point, with the address.
- · Operator name and a Cusco phone number.
- · The full kit list, against the actual weather.
- · Our WhatsApp, open all day.
Payment & cancellation
Both policies, side by side, in plain English.
Site-wide default
All sales are non-refundable. A refund may be requested only within 48 hours of purchase, and only if the tour date is not within the same week. Past either limit, no refund. Machu Picchu tours are non-refundable in all cases, at any time.
Quote by WhatsApp or email — free. Payment is via WeTravel.com only; we send the link in the same conversation once the operator confirms your date.
Machu Picchu override
Non-refundable in all cases, at any time. The 48-hour cooling-off window does not apply.
English, Spanish, and Portuguese — a real person who speaks yours, Monday through Sunday, 9 to 12 midday and 2 to 6 pm Cusco time. Anything outside those hours, our WhatsApp is on.
Booking cutoffs
The lead times, set large.
1d
Rainbow Mountain (Vinicunca)
1d
Humantay Lake
1d
Sacred Valley
3d
Machu Picchu — by bus
2d
Machu Picchu — by train
